Missing / Delayed Items, Gold and Reputation
Player rewards being delayed
Due to the volume of players, our services that awarded players gold and reputation when cashing in rewards could be delayed. Players should expect to see these rewards eventually come through, as they are queued up in our message service.
Status: We believe we have resolved this, and rewards should have flowed through to players now. We will monitor this throughout the weekend.
Advice: If you believe you have still not got your earned rewards, please raise a customer support request. We are working through individual cases and looking at the data.
Achievements being delayed
We had to temporarily disable achievements being awarded to allow our services to cope with the scale of the messages flowing through them. Achievements have been turned back on as of Thursday March 29th. New achievements will be awarded normally, and we are currently working on a fix to award historically earned achievements.
Status: Achievements earned from March 29th will be correctly awarded. Achievements earned prior to March 29th will not be awarded yet, however we are actively working on a fix to process this list and will share an ETA soon.
For more information on the current main issue please read the launch status article.
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