Twitch Prime FAQ
Do I need a Twitch Prime membership to be eligible for this offer?
Yes. Click the "Try Prime" button on the main Twitch homepage to sign up for a free 30-day Prime trial. If you're already an Amazon Prime member, click "Sign In" on the main Twitch homepage to link your Twitch and Amazon accounts.
What is included in this offer?
This includes the Celestial Steed Ship Livery Set (comprised of sails, hull, figurehead and flag), the Competitive Emote Pack (comprised of Feeling Sad, Pay Respects and Let's Go! emotes) and the Amethyst Soul Capuchin pet.
How do I redeem this offer?
- Link your Amazon Prime and Your Twitch account together. Instructions on how to do this can be found HERE
- Head to the offer page found HERE to claim the rewards
- Follow instruction set to link your Amazon Account to your Sea of Thieves account
- Accept the T&Cs
- Select 'Return to Twitch Prime'
- Select Claim Offer
- Launch Sea of Thieves to find your rewards
Note: Please allow 72 hours for your content to arrive on your account. Should you still not have received the content at this point please select the 'Raise a support request' button below.
Where can I find my content in-game?
Once you have claimed this offer and linked your accounts, log in to Sea of Thieves. Head to the Pet Chest (aboard your ship) to find your monkey, and the Ship Customisation Chest (beside the Shipwright) to equip your ship livery. Emotes are equipped through the Vanity Chest.
When does this offer expire?
Tuesday 7th January 2020 09:00 PST (17:00 GMT)
Will my content be available in all game regions that I play in?
Yes. Wherever you can play the game, you can get Twitch Prime rewards.
Can I link different Twitch Prime accounts to my Microsoft Account and claim each offer multiple times?
No. Each offer can only be applied to one account, and each account can only receive one offer.
I received an error that my Twitch or Amazon account has already claimed this content. What do I do?
Please check that the same Twitch account is linked to the Amazon account originally used to claim the content.
What happens to my content if I no longer have a Prime membership or my free trial expires?
Once you claim your content, all content delivered to your game is yours to keep, subject to any rules or policies that apply to the content.
Can I change which Microsoft Account my Sea of Thieves content goes to?
No. Once you enable content on your Microsoft account, the content will always be delivered to that account. It cannot be changed.
I accidentally linked the wrong Microsoft Account to my Twitch account. What do I do?
If you accidentally linked the wrong Microsoft Account to your Twitch account and you haven't yet claimed the Sea of Thieves offer, go HERE to unlink your account. Once your account are unlinked, visit the Twitch connections page again to link the correct Xbox gamertag to your Twitch account. Please make sure that you are NOT logged in to any other accounts at the time in the same browser. For best results, complete the process in 'private browsing' or 'incognito' mode.
Can I link my Twitch Prime account to multiple Microsoft Accounts?
No. Only one Sea of Thieves account can be linked to a Twitch Prime account. However, thanks to Xbox Play Anywhere, rewards claimed on your linked account will be present regardless of the platform on which the account is used (Xbox or PC).
I already linked my Twitch Account with my Microsoft Account. Do I also need to link my Twitch Prime account?
Yes. These Drops require you to link an active Twitch Prime account.
Can Microsoft Accounts flagged as a ‘child’ take part in this promotion?
Microsoft accounts flagged as a 'Child' are unable to take part in this promotion.
What determines if an account is a child account:
Xbox LIVE determines whether an account is a child account or an adult account based on the age of the account owner. Account owners who are younger than 18 are given child accounts in the United States and the UK. The legal adult age varies by country and region. For example, the adult age in Korea is 20 but in the UK the adult age is 18.
How to check whether your account is flagged as an adult account:
You can check if your account is flagged as a child account or an adult account by clicking HERE.
For further support on how to convert a eligible child account to an adult account please click HERE
Do I need an active Xbox Live Gold membership to take part in this offer?
PC players do not require an active Xbox Live Gold membership. Xbox players however will need an active Xbox Live Gold membership in order to play Sea of Thieves.
I never got my content, how do I get help?
Please allow 72 hours for your content to arrive on your account. Should you still not have received the content at this point please select the 'Raise a support request' button below.
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