The team are aware of an issue that when launching Sea of Thieves on Steam, the account sign in window might not display, resulting with players receiving the Ashbeard error.
This is appearing to be caused by BitDefender Antivirus blocking the account sign in window from displaying. As a temporary workaround, please ensure that:
- The "Seaofthieves.exe" executable is added to BitDefender's exception list by navigating to Advanced Threat Defence > Open > Settings > Manage Exceptions and selecting "Add an exception for 'Seaofthieves.exe'."
Additionally, it may be beneficial to temporarily disable the firewall, following the troubleshooting steps outlined in the relevant article, specifically in option 3.
How to Temporarily Turn Off BitDefender App on Windows 10 & 11
