Please be aware that users on the PlayStation 5 version of Sea of Thieves are receiving the Strawberrybeard error incorrectly, as affected players are most likely receiving this error when trying to link the wrong Xbox Live account to their PSN ID.
As mentioned during the initial account linking process, your PSN ID can only be linked to one Xbox Live account, and so if you are trying to link the wrong Xbox Live account, you will not be able to proceed into gameplay using this incorrect account. Please be aware that we are unable to unlink any Xbox Live accounts that have been linked to your PSN ID, and so the only solution is to locate the Xbox Live account which was previously used for your PlayStation 5 game progress.
In an attempt to locate your correct account, please log into our website in the following areas:
- https://www.seaofthieves.com/profile/your-chest
- https://www.seaofthieves.com/profile/achievements
If there is no pirate data present, this does mean the account you are trying has not entered Sea of Thieves previously.
Please Note that if you are unable to locate the correct account, while our support team can confirm if the account used to raise your support request has linked to your PSN ID, we are unable to assist with account recovery procedures for other accounts. In those cases, please reach out to support.microsoft.com to begin account recovery procedures.
