Unable to enter the support portal or raise a support request?

If you are unable to log into our Customer Support portal using your Xbox Live account, or you are being prevented from raising a new support request, please try the following:


Unable to sign into the Support Portal

  • Ensure that all account details being used are correct.
  • Try using a different web browser or put your browser into 'incognito' mode.
  • Sign out your Xbox Live account from https://www.seaofthieves.com/ then log back in. Please also try clearing your web browsers cache to clear any cookies containing old account information.
  • Also try using a different internet connection.


Unable to create a Support Request

When this occurs, please ensure that all fields within the support request are completed and also that all attachments are within the file size limit of 50mb.


Still Need Help?

Raise a support request with one of our team.

Featured Articles