If you are unable to log into our Customer Support portal using your Xbox Live account, or you are being prevented from raising a new support request, please try the following:
Unable to sign into the Support Portal
- Ensure that all account details being used are correct.
- Try using a different web browser or put your browser into 'incognito' mode.
- Sign out your Xbox Live account from https://www.seaofthieves.com/ then log back in. Please also try clearing your web browsers cache to clear any cookies containing old account information.
- Also try using a different internet connection.
Unable to create a Support Request
When this occurs, please ensure that all fields within the support request are completed and also that all attachments are within the file size limit of 50mb.