FAQ

All Articles

All Articles
Platform Store - Battle.Net / Steam - Purchases are redeemed on the first Microsoft account you sign in with
Updated : 19/05/2025
Enforcement - Historical bans following the introduction of the Points Based enforcement system
Updated : 26/04/2025
Raising Insider / Retail Bug Reports for the Team
Updated : 14/04/2025
Support - Enforcement Policy Updates
Updated : 19/02/2025
Enabling DualSense® functionality on the Steam version of Sea of Thieves
Updated : 20/11/2024
Making purchases in the Pirate Emporium via the Sea of Thieves website
Updated : 05/11/2024
In-game reporting and requests for Further Information
Updated : 24/09/2024
How do I ensure that Sea of Thieves is using the correct GPU?
Updated : 12/08/2024
PlayStation®5 - Ashbeard Error - Troubleshooting
Updated : 23/05/2025
Information regarding the Deadlock Jailer Ship Set and Costume
Updated : 23/05/2024
PlayStation®5 - Lavenderbeard errors
Updated : 10/05/2024
Performance issues on ASUS motherboards since Easy Anti-Cheat implementation
Updated : 03/05/2024
Beard Error - Avocadobeard error on PlayStation®5
Updated : 19/08/2024
Voice Chat - Players unable to communicate via in-game voice chat to their crew
Updated : 02/05/2024
Closed Beta Rewards - Non PlayStation®Plus Subscribers
Updated : 25/04/2024
PlayStation®5 - Store is currently unavailable
Updated : 24/04/2024
How to report a player through the PlayStation™Network
Updated : 24/04/2024
PlayStation®5 – Sending / Receiving game invites
Updated : 23/05/2025
Crossplay and player matchmaking preferences
Updated : 24/04/2024
Platform Exclusive Items
Updated : 15/05/2025
Syncing PlayStation®5 Trophies with other platforms
Updated : 01/05/2024
Creating an Xbox account and checking account progress
Updated : 24/04/2024
PlayStation®5: Microsoft Account Linking
Updated : 24/04/2024
PlayStation®5 closed beta rewards
Updated : 25/04/2024
Troubleshooting crashes or performance issues on PlayStation®5
Updated : 11/04/2024
I linked the wrong Microsoft account to my PlayStation™Network account
Updated : 24/04/2024
How to check the region of your PlayStation™Network account
Updated : 24/04/2024
Steam - "Launch Error: Easy Anti-Cheat is not installed"
Updated : 28/11/2024
Twitch Drops - Item drop claim timer is not progressing
Updated : 04/03/2024
PC - How to change the version of Direct3D following the February update
Updated : 19/02/2024

Featured Articles

Featured Articles
Voyages - The Casket of Verdant Bones is not appearing in the Search for the Ancient Secrets Voyage
Updated : 23/05/2025
Bluebeard - Players receiving the Bluebeard error following May Update 3.4.0
Updated : 22/05/2025
Battle.net Premium Edition pre-purchase perk - Season 16 Plunder Pass not granted to some Accounts
Updated : 22/05/2025
Xbox Play anywhere using the Battle.Net launcher
Updated : 22/05/2025
Platform Store - Battle.Net / Steam - Purchases are redeemed on the first Microsoft account you sign in with
Updated : 19/05/2025
Battle.net - Voice chat restrictions when using a Child account
Updated : 02/05/2025
Battle.net - Game Bar not currently supported for sending / receiving invites
Updated : 02/05/2025
Frequently Asked Questions: Sea of Thieves Battle.net Edition
Updated : 02/05/2025
Enforcement - Historical bans following the introduction of the Points Based enforcement system
Updated : 26/04/2025
Vanity Chest – Disguises are currently not displaying in the preview window
Updated : 24/04/2025
Ashen Winds – The Ashen Winds cloud can persist for a short duration after the Ashen Lord has been defeated
Updated : 24/04/2025
Performance - Drop in Frame Rate (FPS) for some players since the latest update
Updated : 24/04/2025
Pets – Pet Pigs selected from the Pet Chest will be placed on the ground
Updated : 20/02/2025
Support - Enforcement Policy Updates
Updated : 19/02/2025
Custom Text Overlay
Updated : 20/02/2025
Enabling DualSense® functionality on the Steam version of Sea of Thieves
Updated : 20/11/2024
Disguises – Players are unable to equip disguises to their radial menu while wearing the Skeleton curse
Updated : 18/11/2024
Making purchases in the Pirate Emporium via the Sea of Thieves website
Updated : 05/11/2024
In-game reporting and requests for Further Information
Updated : 24/09/2024
How do I ensure that Sea of Thieves is using the correct GPU?
Updated : 12/08/2024
PlayStation®5 - Ashbeard Error - Troubleshooting
Updated : 23/05/2025
Information regarding the Deadlock Jailer Ship Set and Costume
Updated : 23/05/2024
PlayStation®5 - Lavenderbeard errors
Updated : 10/05/2024
Performance issues on ASUS motherboards since Easy Anti-Cheat implementation
Updated : 03/05/2024
Beard Error - Avocadobeard error on PlayStation®5
Updated : 19/08/2024
How do I play with my friends on other platforms?
Updated : 30/04/2024
How to add Xbox friends to enable cross-platform invites
Updated : 30/04/2024
Voice Chat - Players unable to communicate via in-game voice chat to their crew
Updated : 02/05/2024
PlayStation®5 - Store is currently unavailable
Updated : 24/04/2024
How to report a player through the PlayStation™Network
Updated : 24/04/2024