There are several reasons that this can appear.
- The servers are down for maintenance. If this is the case, we'll get everyone back in and playing as quickly as possible! Details of server maintenance and downtimes are communicated via several of our social media channels including Twitter and Discord.
- The client version of the game has become out of sync with the server - caused by a newer game version being deployed. Doing a hard reset of the Xbox, followed by re-downloading the client can resolve the issue for Xbox users, or for PC users you should go to the Microsoft Store and download the latest updates.
- Antivirus/firewall settings, proxy servers, or other network management/manipulation tools.
For Steam - If you are being prevented access to Sea of Thieves due to the Lavenderbeard error when using the Steam version, please try the following actions:
Clear Xbox Live credential from Steam
- Click the Start button from the bottom Left corner of Windows and type Credential Manager then press Enter.
- Once viewing the Credentials Manager, click the Windows Credentials button.
- Find Entries labelled Xbl_Ticket
- Left click any with 1717113201 in the name and select Remove
- Sign back in to Sea of Thieves
Please also try relinking your Xbox Live account to Steam. The process for this is highlighted in the following article:
Steam - How to link / unlink an Xbox Live account
If you are continuing to receive this error after performing the above, then try this method for linking your Xbox Live account to Steam:
- Boot Sea of Thieves as normal and link your Xbox Live account to Steam when prompted.
- When the Xbox sign in message welcomes you to the game, click 'Lets Play'.
- When prompted 'You've already linked your Steam account with Xbox Live' click Yes, Continue.
- Finally you will be informed that there are no friends to suggest via this messaging. Simply close that Window and you should progress into game.
For Windows Store and Steam – Another possible solution is to attempt the following as this has helped solve other connection issues:
1- Open Internet Explorer.
2- Go to settings (cog icon from top right corner) and select Internet Options.
3- Click on the Advanced tab.
4- In the Security section, as shown in the photo, untick SSL 3.0 and ensure TLS 1.2 is ticked. Hit Apply and OK to close.
For Windows Store and Steam - Another factor could be related to your firewall. We have had reports that toggling your firewall on/off may resolve the issue. Alternatively, ensure you allow the Sea of Thieves executable file through your firewall.
If this issue persists (especially for Steam users), releasing the Xbox credentials may assist - click here for more details.
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